Privacy Policy

Who we are

Swoop is a product of Chatmint Labs FZ-LLC, Dubai, UAE (“Swoop”, “we”, “us”). We are responsible for the personal information described here. Reach us at contact@swoop.ae.

What we collect

Waitlist

The email address or phone number you give us, the time you signed up, and a record that you agreed to be contacted about Swoop access.

Pro group

Your UAE mobile number, your email address if you choose to add it, the time you applied, and a record that you agreed to be added to the WhatsApp group. A pro application also creates a waitlist entry.

Swoop on Telegram

• Messages. The text you send Swoop and your Telegram account details, such as your ID and first name, so we can reply and confirm it is you.
• Details you enter. Such as your name, area, and contact details, and the details of your request, such as a restaurant, date, time, and party size.
• Test activity. Records of the requests you make and how they went, which may include screenshots of a booking page as Swoop prepared it.

Booking pages

When you use Swoop to prepare a restaurant booking, you complete the restaurant’s own booking page through a service provider acting for us. Anything you type there, which may include your name, contact details, and birth date, passes through that provider and may be recorded by it. It goes to the restaurant if you submit it. Please only enter what the form needs.

When you write to us

Your email address and whatever you include in your message.

Technical information

Our hosting provider handles requests to our site and may log technical details such as your IP address, browser, and the pages you request.

We do not collect payment details. Swoop does not take payments today.

Why we use it

• To tell you when Swoop access opens and to contact you about it.
• To add you to the pro group and talk with you there about Swoop.
• To run the Telegram tests you choose to use, and to learn from them so we can improve Swoop.
• To reply to you when you contact us.
• To keep Swoop secure, prevent abuse, and meet our legal obligations.

We rely on your consent for waitlist contact, the pro group, and the data you enter in the Telegram tests. You can withdraw it at any time. Withdrawing does not affect what we did before you withdrew.

Text and WhatsApp messages

If you give us a phone number, we may contact you about Swoop access using it. Standard message and data rates may apply. To stop, tell us in the conversation, email contact@swoop.ae, or, for any SMS we send, reply STOP. We do not sell your mobile number or messaging consent, and we do not share them with third parties for their own marketing.

The pro group is a WhatsApp group. Other members and the founders can see your phone number and anything you post there. WhatsApp’s own terms and privacy policy apply. You can leave at any time.

Who we share it with

We do not sell your personal information. We share it only as needed to run Swoop:

• Service providers that help us run Swoop, such as hosting, storage, email, messaging, search, and browser automation providers. They receive only what they need to do that work, which may include your contact details and the text of your requests.
• Messaging platforms you choose to reach us on, such as Telegram and WhatsApp.
• Restaurants and other businesses you ask Swoop to help you with. They handle what you submit to them under their own policies.

We may also disclose information if the law requires it, to protect people or our rights, or to a successor if the business is reorganised or sold.

Where it is stored

Swoop is based in the UAE, but our service providers store and process information in other countries. By using Swoop you understand that your information may leave the UAE.

How long we keep it

• Waitlist and pro records: until you ask us to remove them, or until we no longer need them to run the waitlist and the group.
• Telegram test records: until the end of the test, when we delete them.
• Information held by service providers: according to their own retention periods.

You can ask us to delete your information at any time.

Your choices and rights

You can ask us for a copy of your information, or ask us to correct it, delete it, or stop using it. You can also withdraw your consent, stop our messages, or leave the pro group. Email contact@swoop.ae from the address or with the number you signed up with. For Telegram data, include your Telegram username. We aim to reply within 30 days.

If you are unhappy with how we handled your request, you can complain to the UAE Data Office.

Cookies and tracking

This site does not use analytics, advertising cookies, or tracking pixels. Swoop may keep small technical data in your browser for a session so that it works properly. Third-party pages and apps you open through Swoop have their own cookies and policies.

Security

We keep your information in private storage and take reasonable steps to protect it. No system is perfectly secure, so we cannot promise absolute security.

Under 18s

Swoop is for adults. If you are under 18, please do not sign up or use it. If you think a child has given us information, tell us and we will delete it.

Features still to come

Calling, family sharing, paid bookings, and connected accounts are not live. We will update this policy before any of them collects new information from you.

Changes to this policy

When we change this policy we will update the date above. If a change materially affects how we use information you already gave us, we will tell you using the contact details we have.

Contact

Chatmint Labs FZ-LLC, Dubai, UAE. contact@swoop.ae